Domestic Delivery
For returns or exchanges due to our error
If you receive a damaged or defective item, please contact us using the inquiry form.
For returns or exchanges due to customer convenience
When returning products for reasons other than our error, the return shipping cost (to Kumamoto Prefecture) and reshipping cost will be charged to the customer. Returns and exchanges will be accepted only if they do not fall under the following conditions. Please contact us using the inquiry form within five days of receiving the product.
If you wish to request a exchange outside of the sales locations, please contact us here.
Cases in which returns or exchanges cannot be accepted:
- Products that have been used, soiled, or damaged by the customer
- Products with damaged, soiled, lost, or discarded tags, packaging, etc.
- Custom-engraved items or special-order items not regularly stocked by our store
- Multiple purchases of different sizes or colors intended for the purpose of return
- Other products that we determine cannot be resold or returned to the manufacturer
- Products damaged or soiled due to clearly inadequate packaging (outside the scope of insurance coverage by the delivery company)
International Delivery
All sales are final. We are unable to accept any returns or exchanges for international orders except the following cases.
If you wish to request a exchange outside of the sales locations, please contact us here.
WRONG ITEMS DELIVERED
Please contact us using the inquiry form within 5 days of package arrival. Please provide us with as much information as possible including your order number and photos of the wrong item you received. We will send you a correct item or refund you. If you do not notify us within 5 days of package arrival, we consider you accept the wrong item and will not send a correct item or refund you.
DAMAGED/FAULTY ITEMS DELIVERED
Please contact us using the inquiry form within 5 days of package arrival. Please provide us with as much information as possible including your order number and photos of the outer box and the damaged/faulty item you received. Please do not discard all items, box and cushioning material in order for us to file a claim with shipping companies. If you do not notify us within 5 days of package arrival, we are not responsible for the damaged/faulty items.